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General questions

Is there a guarantee for the sign?

Yes, the sign has a 1 year warranty from us.  If you have any problems with it, write to us – hello@letsmneon.com

Can I use my new light sign outdoors?

Our standard LED neon signs are indoor signs. But they are perfectly fine to use outdoors at events, parties, etc… provided they do not get wet. Our standard signs are not watertight and cannot be used in wet weather.

What's the difference between LED and glass neon?

Our signs are made on flexible neon technology. These products are better in operation than glass neon. It glows the same, but is completely safe, even for children.

Are your signs battery powered?

All our signs are powered by 110-220 volts.  We do not use battery power, as such signs quickly discharge.

How to install?

Easy to install. Mount it on the wall or hang the neon sign on a nail, chain or rope, plug it into a standard electrical outlet and your new custom neon light is ready to shine!

How long do Neon Signs last?

Your neon light can definitely last up to 5 years.

What if my sign arrives broken?

If you have any problem with the sign, please contact us immediately.  We will remake a broken part or all of the sign.

Is LED neon signs safe?

Yes, our signs are handmade with LED flex neon light, and do not contain gas.

Custom sign

Can I order a custom sign (text/logo)?

Yes, of course, we can embody any of your ideas.  Use our free custom sign maker or contact us by mail if you have any questions.

What color/font can I choose?

Our online neon maker has more than 20 different fonts. If you want to use your font please contact us by mail.  Available colors – cool white, warm white, red, blue, pink, green, orange, ice blue.

What if I want a sign that I can't create using your custom tool?

In this case, contact us, we will definitely help you in creating your perfect neon.

Production and shipping

Do you ship the sign to my country?

Of course!  We ship signs worldwide for FREE.

How long does it take to produce a sign?

We need up to 14 days to produce any sign.

What are the shipping costs?

Please check the Shipping & Returns section.

Can I rush the production and delivery of the sign?

This option is available for an additional fee.  Please contact us.

Are taxes possible?

Tax is possible for EU countries and some other countries. There is no tax for residents of the USA and Canada.  We are not responsible for possible taxes on your order.

What is your returns policy?

Please check the Shipping & Returns section.


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